Management of the e-commerce boom: what customs authorities need to be successful

The rapid expansion of e-commerce has created opportunities for business and individuals and significant challenges for customs authorities worldwide. The exponential growth in the volume of small parcels, regulatory compliance issues and emerging threats have strained existing customs frameworks. This article explores the key challenges posed by e-commerce for customs authorities and economic operators, discusses the EU’s efforts to address the issues, also in the scope of the EU Customs Reform, and presents recommendations for ensuring compliance, revenue collection and security.