On the benefits of AI for society and a use case in customs

Customs Compliance & Risk Management, Issue 30, December 2024 / January 2025
Enrika Naujokė
Enrika Naujokė
Director, CustomsClear, Lithuania
Published 05 Jan 2025
On the benefits of AI for society and a use case in customs

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"Happy New Year!" I started a conversation with an AI assistant on the Customs website. "Happy New Year! If you have any questions about customs rules or procedures, I will be happy to help" it replied. On the last day of 2024, Lithuanian Customs in cooperation with CustomsClear, deployed the AI assistant solution for public use. It is now available to visitors of the Lithuanian Customs website at www.lrmuitine.lt. So far, it covers one topic relevant to the festive period: e-commerce. The number of topics will increase in the future.