Our conversational AI assistant Matas successfully launched at Lithuanian Customs
Published 06 Jan 2025
CustomsClear's CEO Enrika Naujokė and Senior Scientific Researcher Ramūnas Šablinskas introduce Matas, a conversational AI assistant launched on the Lithuanian Customs website, and discuss how it is built to give accurate, source-grounded answers to customs and trade compliance professionals.
Topics covered:
- The context for AI in customs: 2024 developments in AI recognition and regulation, including the EU AI Act
- The launch of Matas, an AI assistant answering questions on customs clearance of postal and e-commerce shipments on the Lithuanian Customs website
- A live demonstration of Matas: multilingual conversation, automatic translation, and typo tolerance
- How Matas provides source references and precise definitions of customs abbreviations
- The concept of "hallucination" in large language models and how Matas is designed to minimise it, using a curated "knowledge library" and human expert curation
- The benefits of Matas for Lithuanian Customs customers: 24/7 service, standardised answers, and freeing customs staff to focus on complex issues
For a broader overview of the topic, please watch the full recording. The slides are available in the Resources section.
Please note that this summary was generated using AI, based on the recording and available slides.
