AI & Customs Series. Episode 1: conversational AI assistant Matas

In this opening instalment of CustomsClear's "AI & Customs Series", Enrika Naujokė (Director, CustomsClear) introduces Ramūnas Šablinskas, senior scientific researcher at CustomsClear, to present Matas, CustomsClear's conversational artificial intelligence (AI) assistant for customs and international trade professionals.

Topics covered:

• The launch of Matas on the Lithuanian customs website, answering questions on customs clearance of postal and e-commerce shipments
• A live demonstration of Matas: automatic translation into any EU language, recognition of typos and misspelled terms, sourced answers with links to reference material, and precise definitions of abbreviations
• Why curated, expert-reviewed source material ("human in the loop") underpins the assistant's answers
• What AI hallucination actually is, and how Matas is designed to say "I don't know" rather than fabricate an answer when its curated knowledge library has no relevant material
• The main benefits of Matas for customs authority customers: 24/7 availability and standardised answers, freeing customs experts to focus on more complex enquiries

For a broader overview of the topic, please watch the full recording. The slides are available in the Resources section.

Please note that this summary was generated using AI, based on the recording and available slides.